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Internet Configuration

(Please note: we provide support only for single computer connections and hub/switch connections with additional IP addresses provided by us. We cannot provide support for router connections or network sharing software due to the many variables involved over which we have no control.)

 

Windows 98 (Support no longer available for this OS. Upgrade strongly advised.) Windows ME Windows NT Windows 2000 Windows XP Windows VISTA Macintosh Other Operating Systems

User/Account Setup E-Mail Configuration News and DNS Settings Internet Explorer / Outlook Express Setup Internet Explorer 6 with XP Setup

Configuration Instructions for Static IP - For PC's TCP/IP set-up. Not applicable to router set-up.

• Right click on the Network Neighborhood (for ME it is My Network Places) icon on your desktop and open up “Properties” to get to the “Configurations” tab.

• Scroll down the field to the TCP/IP line that indicates your Ethernet (NIC) card connection. Highlight and open that selection.

• Click to choose “Specify IP address"  then enter your assigned IP address into the appropriate field.

• Enter the assigned subnet mask number into the field below your IP address. (Do not  click OK at any time until the end).

• Choose and open the “Gateway” tab at the top and enter the assigned gateway number into the “New gateway” field. Click the “Add” button.

• Click on 'WINS' Configuration' tab and select the 'Disable WINS Resolution' radio button.

• Choose and open the “DNS Configuration tab at the top and click to choose “Enable DNS”. In the “Host” field add the "cip-xx-xxx" number as assigned. In “Domain” field add "bbs.surfcity.net." In “DNS server search order” field add the assigned Primary number and click the “Add” button to move it to the field below. Then enter the Secondary number in the vacated field, and again click “Add”.

• Click OK (twice) and with Windows 95/98 you should now be prompted to restart your computer for your settings to take effect. Windows ME may not require you to restart.

Configuration Instructions for Dynamic IP (DHCP)

• Right click on the Network Neighborhood (for ME it is My Network Places) icon on your desktop and open up “Properties” to get to the “Configurations” tab.

• Scroll down the field to the TCP/IP line that indicates your Ethernet (Network Interface Card) adapter (not dial up) connection. Highlight and open that selection.

• Click to choose “Obtain an IP address automatically” if it is not already chosen. (Do not click OK at any time until the end).

• Choose and open the “Gateway” tab at the top. All fields should be empty. If not, highlight and remove.

• Click on 'WINS' Configuration' tab and select the 'Disable WINS Resolution' radio button.

• Choose and open the DNS Configuration tab at the top. All fields should be empty. If not, highlight and delete, then select "Disable DNS."

• Click OK (twice) and with Windows 95/98 you should now be prompted to restart your computer for your settings to take effect. Windows ME may not require you to restart.

Configuration Instructions for Static IP- For PC's TCP/IP set-up. Not applicable to router set-up.

• Right click on the Network Neighborhood icon on your desktop and open up “Properties".

• Select the “Protocols” tab. 

• Highlight the "TCP/IP Protocol" entry in the "Network Protocols" listbox and press the "Properties..." button.

• Make sure your Network Adapter is displayed in the "Adapter:" combo box.  Use the down arrow to expand the selection and select it if it is not.

• Click the “Specify IP address" radio button  then enter your assigned IP address into the "IP Address" field.

• Enter the assigned subnet mask number into the field below your IP address. 

• Enter the assigned gateway number into the “Default gateway” field. 

• Choose and open the “DNS" tab at the top.

• In the “Host” field add the "cip-xx-xxx" number as assigned. In “Domain” field type "bbs.surfcity.net". In “DNS server search order” field press the "Add" button to add the assigned Primary number. Enter the Secondary number the same way.  You may leave the "Domain Suffix Search Order" box empty.

• Click OK (twice). You should now restart your computer for your settings to take effect.

Configuration Instructions for Dynamic IP (DHCP)

• Right click on the Network Neighborhood icon on your desktop and open up “Properties".

• Select the “Protocols” tab. 

• Highlight the "TCP/IP Protocol" entry in the "Network Protocols" listbox and press the "Properties..." button.

• Make sure your Network Adapter is displayed in the "Adapter:" combo box.  Use the down arrow to expand the selection and select it if it is not.

• Click the “Obtain an IP address automatically" radio button.

• Choose and open the “DNS" tab at the top.

• In the “Host” field type your name. This will help us troubleshoot your connection in the event a problem arises. In “Domain” field type "surfcity.net". Make sure there are no IP addresses in the  “DNS server search order” box. Highlight and press "Remove" for each address that is listed.  You may leave the "Domain Suffix Search Order" box empty.

• Click OK (twice). You should now restart your computer for your settings to take effect.

Configuration Instructions for Static IP- For PC's TCP/IP set-up. Not applicable to router set-up.

• Right click on 'My Network Places' icon on your desktop and open up 'Properties' window.

• Double click on 'Local Area Connection' and press 'Properties'.

• Highlight 'Internet Protocol (TCP/IP)' and select 'Properties'.

• Click to choose “Use the following IP address"  then enter your assigned IP address into  the appropriate field.

• Enter the assigned subnet mask number into the field below your IP address.

• Enter the assigned Gateway address into the field below your subnet mask.

• Click to choose “Use the following DNS server  addresses"  then enter your assigned DNS server address into  the 'Preferred DNS server' field.

• Enter your assigned alternate DNS server address into  the 'Alternate DNS server' field.

• Click OK (twice). You should not need to restart your computer for your settings to take effect (finally).

Configuration Instructions for Dynamic IP (DHCP)

• Right click on 'My Network Places' icon on your desktop and open up 'Properties' window.

• Double click on 'Local Area Connection' and press 'Properties'.

• Highlight 'Internet Protocol (TCP/IP)' and select 'Properties'.

• Click to choose “Obtain an IP address automatically” if it is not already chosen.

• Click to choose “Obtain DNS Server address automatically” if it is not already chosen.

• Click OK (twice). You should not need to restart your computer for your settings to take effect (finally).

Configuration Instructions for Static IP- For PC's TCP/IP set-up. Not applicable to router set-up.

• Click on 'Start' button on your Task Bar at the bottom of the screen.

• Click on the 'Control Panel' icon. The Control Panel should open up.

• Select the link at left 'Switch to category view.'

• Click on 'Network and Internet Connections'. The Network and Internet Connections panel should open up.

• Click on 'Network Connections'.

• Right Click on 'Local Area Connections' and click on  'Properties' from the pop-up menu dialog.

• Highlight 'Internet Protocol (TCP/IP)' and select 'Properties'.

• Click to choose “Use the following IP address"  then enter your assigned IP address into  the 'IP Address' field.

• Enter the assigned subnet mask number into the 'Subnet Mask' field below your IP address.

• Enter the assigned Gateway address into the 'Default Gateway' field below your subnet mask.

• Click to choose “Use the following DNS server  addresses"  then enter your assigned DNS server address into  the 'Preferred DNS server' field.

• Enter your assigned alternate DNS server address into  the 'Alternate DNS server' field.

• Click OK (twice). This will bring you back to the 'Network Connections' page. Close this page.

• You should not need to restart your computer for your settings to take effect (finally).

Configuration Instructions for Dynamic IP (DHCP)

• Click on 'Start' button on your Task Bar at the bottom of the screen.

• Click on the 'Control Panel' icon. The Control Panel should open up.

• Click on 'Network and Internet Connections'. The Network and Internet Connections panel should open up.

• Click on 'Network Connections'.

• Right Click on 'Local Area Network' and click on  'Properties' from the pop-up menu dialog.

• Highlight 'Internet Protocol (TCP/IP)' and select 'Properties'.

• Click to choose “Obtain an IP address automatically” if it is not already chosen.

• Click to choose “Obtain DNS Server address automatically” if it is not already chosen.

• Click 'Advanced...'. A new dialog will appear with the 'IP Settings' tab selected.

• Make sure there are no IP addresses in the 'Default Gateways' list. Use the 'Remove' button to delete any that are there.

• Make sure 'Automatic Metric' is checked.

• Click on the 'DNS' tab at the top of the dialog.

• Make sure there are no IP addresses in the 'DNS Server Addresses' list. Use the 'Remove' button to delete any that are there.

• Select 'Append primary and connection specific DNS suffixes'.

• Check 'Append parent suffixes of the primary DNS suffix'.

• Uncheck 'Register this connection's address in DNS'

• Click on the 'WINS' tab at the top of the dialog.

• Make sure there are no IP addresses in the 'WINS Addresses' list. Use the 'Remove' button to delete any that are there.

• Uncheck 'Enable LMHOSTS lookup'.

• In the 'NetBIOS Setting' group, select 'Default'.

• Click on the 'Options' tab at the top of the dialog.

• Highlight 'TCP/IP Filtering' and press the 'Properties' button.

• Uncheck 'TCP/IP Filtering'. Ignore any other settings on this page.

• Click OK four times. This will bring you back to the 'Network Connections' page. Close this page.

• You should not need to restart your computer for your settings to take effect.

Configuration Instructions for Dynamic IP (DHCP) - Vista OS default

• Click the 'Start' button on your Task Bar and select 'Control Panel.'

• Click on 'Network and Internet.' (Skip this step if this item is not visible)

• Click on 'Network and Sharing Center'.

• Click on 'Manage network connections'.

• Right Click on 'Local Area Connection' and choose  'Properties.' If pop-up states it needs your permission to continue, click 'Continue.'

• Select 'Internet Protocol Version 4(TCP/IPv4)' and click on 'Properties.'

• Click to choose 'Obtain an IP address automatically' if it is not already selected.

• Click to choose 'Obtain DNS Server address automatically' if it is not already selected.

• Click 'OK' to close the TCP/IP Properties window.

• Click 'OK' to close the Local Area Connection Properties window.

• Click 'Close' to close the Control Panel window.

• Restart your computer if indicated.

Configuration Instructions for Dynamic IP (DHCP) (Older Operating Systems)

• Macintosh users simply need to open the control panel for TCP and choose the DHCP server connection. Close panel. 

Basic Configuration Instructions for Static IP (Older Operating Systems)

• Open the control panel for TCP and choose "manual setup" for server connection. Enter your provided configurations as requested. Close panel. 

Configuration Instructions for OS 10 and Above for Dynamic IP (DHCP)

• From the desktop click the Apple icon then "System Preferences"

• Click the Network icon (individual window selections may vary)

• In the Network window next to the "Show" field, select "Built-in Ethernet"

• In the "TCP/IP" tab next to "Configure," select "Using DHCP"

• If the "Apply Now" button in the bottom right corner is available, click it. You can close the Network window & "System Preferences" by clicking the "System Preferences Menu" and selecting "Quit System Preferences." You may need to restart your computer.

Configuration Instructions for OS 10 and Above for Static IP

• From the desktop click the Apple icon then "System Preferences"

• Click the Network icon (individual window selections may vary)

• In the Network window next to the "Show" field, select "Built-in Ethernet"

• In the "TCP/IP" tab next to "Configure," select "Manually"

• In the "IP Address" field, enter your assigned IP address

• In the "Subnet Mask" field, enter your Subnet Mask number

• In the "Router" field, enter your Routing or Gateway address

• In the "Domain Name Servers" field, enter the following DNS server addresses:

216.66.248.199 - Primary
66.116.95.196 - Alternate

• In the "Search Domains" field, enter bbs.surfcity.net

• Click "Save" or the "Apply Now" button to finish

• Close the Network window & "System Preferences" by clicking the "System Preferences Menu" and selecting "Quit System Preferences."  You may need to restart your computer.

For other platforms, please contact SurfCity Networks for specific installation instructions.

• Account/User ID for all services:  please inform us of desired username and password.

• Password for all services:    will default to “password.” This may be changed on our web site at http://www.surfcity.com/myaccount. Passwords must be at least 6 characters long, and can be up to 25 characters.

• Email address for all services:  yourusername@surfcity.net

• Please e-mail us with your account requests

Please note: Your DSL or Web Hosting account includes 10 e-mail boxes. We must have a full name, in addition to account/user ID, to ascribe to each account.

To access your e-mail via the World Wide Web, go to:

• www.surfcity.com/my account or bookmark http://exchange.surfcity.com/exchange/ 

Please note that the above information  is for remote access convenience. We do not recommend its use for general management of your e-mail account. Our server will delete any messages or contacts left there after 30 to 60 days. Downloading messages to, and setting up your contacts within your system's local mail client will ensure that they remain intact until deleted by you.

To access your e-mail with your favorite application 
(Outlook, Outlook Express, Eudora, etc):

The inbound and outbound mail settings are configured separately.  Please note the important information below as it applies to your account.

Incoming Server

The server name is: pop3.surfcity.net

Outgoing Server (choose one of the three options below that applies to your Internet connection type)

1. If your computer is directly connected to SurfCity Networks DSL internet, then...

The Outgoing server name is: smtp.surfcity.net. (Secure Password /Server Authentication not required)

4. If your computer is directly connected to the internet using another ISP, (not SurfCity Networks), then...

The Outgoing server is:

Contact your system administrator or the technical help desk of your ISP for proper settings.

Technical Explanation: 

In order to prevent malicious spamming, SMTP servers prohibit users from outside the network from sending mail. When you are connected to the internet through a SurfCity Networks DSL modem, you are considered "inside our network". Therefore, you can only use our SMTP servers to send mail when you are directly connected to our network (when using a computer connected to the DSL modem we provide you).  If you are connected to the internet through another provider (such as a dial-up account or on a hotel broadband) then you must use their SMTP server. In some circumstances, you may use the SurfCity Networks outgoing server with "server authentication." Contact us for details.

Using an alternate SMTP server will not affect your mail account, your inbound mailbox, or the e-mail information (such as the "from" address) in any way. In short, you can use any SMTP server you want as long you are not blocked from using it by the host. 

Usenet News Server:
(May not work in some SBC areas. Contact us, in that case)

• news.surfcity.net

DNS Servers:

• Primary DNS: 216.66.248.199
• Secondary DNS: 66.116.95.196
• Tertiary DNS (optional): 4.2.2.2

General Instructions for Windows 98-Second Edition/ME Operating System:

• Right-click on 'Network Neighborhood' Desktop Icon and select 'Properties'
• Scroll down in the list of 'network components' and select 'TCP/IP -> (your network adapter)'
• Click on the 'Properties' button
• Click on the 'DNS Configuration' tab
• In the 'DNS Server Search Order' box, highlight and remove all entries.
• In the box above the list enter 216.66.248.199 and press 'Add'
• In the same box, enter 66.116.95.196 and press 'Add'
• Click on 'OK' until all dialog boxes are closed.
• reboot your computer.

General Instructions for Windows 2000/XP Operating System:

• Click 'Start' and right-click on 'My Network Places'. Select 'Properties'
• Double-click on 'Local Area Connection
• Click on the 'Properties' button
• Scroll down to select and highlight 'Internet Protocol' and click on the  'Properties' button
• Set the Preferred DNS server number to 216.66.248.199
• Set the Alternate DNS server number to 66.116.95.196
• Set the Tertiary DNS (optional) server number to 4.2.2.2
   

(These instructions are provided as a courtesy. Please note that it is not the responsibility of the ISP to provide set up instructions for the many applications that exist. If you need assistance, contact your vendor. The parameters will be the same on all e-mail applications.)

• Open your Explorer browser, click on “Tools” in the menu bar, click on “Internet Options,” click on “Connections” tab, and then on “Set up” button. 

• Follow instructions for the set up Wizard: choose last button for LAN, click “Next”, choose 2nd button for LAN, click “Next”, and for Automatic Configuration, uncheck both boxes if checked (they should both be clear), click “Next”, click “Yes” for setting up an Internet mail account, then click “Next”  and choose “Create new account”, click “Next” and enter your full name or any name as you wish it to appear when others receive your mail. Click “Next” and enter your assigned e-mail address. (Please note that you must contact us first to create your e-mail account.) Click next and your incoming mail should be listed as a Pop3 server. Into the Incoming mail field, enter your assigned incoming mail server address. Into the SMTP field enter your assigned outgoing mail server address. Click “Next” and enter your Account I.D. and password. If you wish your program to remember this password so that you don’t have to type it in every time, click the remember password box. Do not click the “Log on using secure password” or "My server requires authentication" boxes. This should bring you to the “Finish.”

• If you find that old e-mail service prompts keep popping up when you try to open your mail program, open Outlook Express, choose “Tools”, choose “Accounts” and highlight and delete any services in the box that you do not want.

• Should you find that your prompts are slightly different during mail set up, you may need to download an updated version of Explorer from the Microsoft website.

• If more than one e-mail account is on a single computer, you may choose to create a unique user profile for each account, either within the Operating System, or as a separate Identity within the mail program. For a new user profile within the Operating System, open up "My Computer" on your desk top; select and open "Control Panel"; select and open "Passwords" and choose the "User Profile" tab to indicate your preferences. For creating a New Identity within Outlook Express, consult the instructions within that application, located on the menu bar: File/Identities/Add New Identity.

• Open your Explorer browser, click on “Tools” in the menu bar, click on “Internet Options,” click on “Connections” tab, and then on “Set up” button. 

• In the 'New Connection Wizard', click 'Next'.

• Select 'Connect to the Internet'. Click 'Next'.

• Select 'Set up my connection Manually'. Click 'Next'.

• Select 'Connect using a broadband connection that is always on'. Click 'Next'.

• Click 'Finish'